Over 11 years business experience in the Wireless Industry working as a customer care manager and billing coordinator. Includes 10+ years experience with customer service/call center. Over 8 years of project management experience both domestically and internationally. Customized high level generic business processes regarding acquisition, network provisioning, customer care, billing, roaming, revenue assurance, receivables management, retention and fraud mitigation.
Wireless professional with over 7 years of industry experience. In depth knowledge of cellular and GSM mobile telephone billing and customer service systems and operations. Several years of experience working for vendors and within carrier organizations. Experienced in supporting international implementations, contract negotiations, testing and requirements definition.
Over 20 years of business experience with 10 years specializing on the telecommunications industry. Experienced Project Manager having worked in both vendor and carrier sides of the business. Experienced in all phases of the Systems Development Life Cycle emphasizing requirements, analysis and design. Excels at working in start up and conversion environments. Strong communication and negotiation skills.
Over 16 years business experience which includes the development of a remote access client/server based supporting network for POS system. Assisting in developing roll out strategies and physical launch for retail locations. Developed programs to utilize POS system to manage cash and inventory for direct sales representatives.
Over 8 years business experience in billing and customer care. Expertise in CDRs rating, rating functionalities and billing and invoicing. Skilled in project management. Responsible for coordinating all system development activities pertaining to tariffing and invoicing. Experienced in wireless and wireline.
Wireless professional with over 11 years of industry experience. In depth knowledge of the cellular and PCS businesses stems from experience as a department manager with direct line experience. Part of a team building a new customer care and billing system. Proficient in requirements definition for information systems development and management of software scope and delivery. Project management experience includes conversion of cellular service area acquisition and deployment of new product offerings. Capable and experienced in business process analysis and design.
Over 9 years of business experience with 7 years in the Wireless Industry including the management of information systems technology projects. Managed a team of 16 professional employees providing customer support to over 250 billing system users.
Over 13 years of Information Technology experience with six years directly involved in the implementation of telephony related systems. Experienced Project Manager having worked in both vendor and carrier sides of the business. Expertise in the areas of Call Rating, Billing, Switch Interfaces, Roaming, External Carrier Reconciliation and Fraud.
20 years of telecommunications business experience including 12 years in the Wireless Industry, with expertise in Wireless IT that ranges from executive level leadership and strategic planning to detailed design and deployment of leading edge technology. Skilled in open systems, client server environments -- WANs, LANs, and Middleware -- and the total integration of new and existing systems to implement the IT strategy.
Over 10 years of Wireless Industry experience working as a Billing Coordinator, Data Communications Analyst, Desktop Computer Administrator, User Support Manager and IT Analyst. Excellent leader, superior analytical, communications and project management skills.
Over 10 years experience in the wireless industry with a focus on application development and management of billing and switch interfacing systems. Proven ability to manage complex projects involving multiple clients and business units. Seven years of Project Management experience. Managed the implementation of an Internet billing and customer care system. Also managed the development and enhancement of switch provisioning systems. Managed the design, development and testing of a Real-Time Rating System for cellular billing.
Over 9 years of direct wireless industry experience. Experienced in all aspects of business management including detailed analysis, project management, developing and automating effective operating procedures, budgets, and trending analysis. Intimately familiar with business systems including inventory and point-of-sale, accounting, billing and customer service, predictive dialing, and help desk trouble ticketing systems. Skilled in the direction/coordination of personnel and in all areas of leadership and supervision.
Over 7 years of international billing and customer care systems implementation experience working on wireline and GSM wireless systems. Solid foundation as a developer and has migrated to business process analysis and functional requirements development. Experienced project manager skilled at managing the implementation process for customer care and billing systems.
Over 10 years of Wireless Industry experience. Able to utilize integration and implementation skills to develop solutions to address client business needs. Customer oriented and possesses the skills required to work with customers to translate their problems into root causes and functional requirements.
Over 14 years experience managing large scale projects, developing and leading software development infrastructures, and implementing vendor provided applications within fixed time frames and strict costs structures. Eight years working knowledge in telecommunications with thorough understanding of switch technology, local loop technology as wired or CDMA, mobile communication (GSM and DECT), and intercarrier relationships, interconnect billing, customer care and billing systems.
Over 16 years of business experience including 6 years experience in the Wireless Industry, with expertise in Materials Management/Inventory Control, Information Systems Development and Implementation. Highly focused, and results-oriented Project Manager. Outstanding communicator with the ability to organize and set multiple priorities and meet management objectives. Experienced team builder having directly managed a staff of up to 50 employees and assisted start-up companies during rapid growth from 50 to 500 employees. Projects have included: Business Simulation Testing, Acceptance Testing, Inventory Control Systems; Point of Sale Systems; Repair and Installation Tracking Programs; Automated Interfacing of Billing and Point of Sale Systems, and many others.
Wireless professional with over 10 years of applications development and project management experience. Has provided functional requirements development for cellular and paging billing systems. Combines a technical background with client interface experience gained in the analysis and development of new billing systems. Has worked for a billing system vendor and brings that additional vantage point to analysis of new billing systems.
Over 10 years experience in software design, systems engineering and operations support with expertise in Telecommunications, Billing and Rating, and Telephony -- Signaling, Call Processing and Advance Intelligent Networks -- utilizing C, C++ and UNIX. Led a team of Japanese Engineers in developing the requirements for the development of a network management system for an entire North American Wireless Communications Network. Personal expertise extends from the initial vision and planning the wireless network, to operational support with AIN, signaling and real time billing knowledge. Successfully completed many international projects such as updating MDR1 Signaling for the Taiwan gateway, First Office Application On-Site support for the 5ESS, CCITT6 and CCITT7 signaling support for the first 5ESS switch installation in London and planning the implementation of CCITT6 Message Transfer Part (MTP) on the 5ESS for the Singapore gateway.
Over 15 years of business experience with 11 years direct Wireless Industry experience. Experienced in managing large scale multiple project areas including implementation of billing and customer care systems throughout the US, Mexico and Canada, from initial deployment through training and acceptance testing. Hands on wireless operational experience included the administration and maintenance of customer billing for 90 plus cities throughout the United States. Broad range of billing systems expertise including message processing and switch interfacing.
Over 8 years of business experience in the Wireless Industry including the management of a retail cellular phone operation. Experienced at both the Carrier and Indirect sides of the Wireless Industry. Skilled in analyzing companies from a financial, personnel and systems position.
Over 30 years of development experience with emphasis on technical and project management, online application design and implementation, hardware and software evaluation and systems programming. System programming skills include software implementation and maintenance, problem resolution, performance tuning, security implementation and network implementation. Systems management skills include operations, data center expansion, hardware selection, DASD management and tuning. Project planning and management skills include project definition, resource allocation, scheduling, technical project management and monitoring.
Over 6 years of Information Systems expertise in all phases of project development life cycle. Expertise in incident tracking, change control and configuration management. Skilled in developing installation test procedures and documentation for new and old applications, developing support strategy, creating and managing information databases for products, creating user and support manuals for new applications and providing PC support to end users.
Over 20 years experience in the areas of project management, business analysis and system integration. Expertise on several different technical platforms and a variety of business applications. Strong background of integrating and implementing packaged and legacy systems. Completed system requirements, screen/report designs, testing and user approval events for the successful development of a major enhancement to an existing Cellular Fraud Management System.
Over three years experience in the areas of financial software development and implementation support for the wireless industry. Expertise on a number of technical platforms and a variety of business applications including Oracle Financial Applications.
Over 13 years of technical and analytical skills developing expertise in Batch Processing, from message processing (CDRS), rating, bill calculation and invoice generation. Expertise in baseline table configuration, error log management and payment processing.
Over 5 years of wireless industry experience with substantial experience providing application and technical support to end user. Areas of expertise include troubleshooting production problems in a test environment and developing a fix for the problem. Possesses a clear understanding of table relationships and has supported the population of complex configuration tables for CCBS systems.
Over 15 years information systems experience, eight of which are focused in project management of customer support data and telephone systems. Lead implementation teams in all phases of planning, provisioning, installation and customer care for Unisys computer/network systems and local exchange carriers. Expertise includes assessing customer requirements, developing Statements of Work, scheduling delivery of equipment/software and facility preparation, managing installation and implementation of hardware/software, converting current databases to new technology, customer training and provisioning for ongoing customer care. Excellent managerial and communicative skills.
Over 13 years business experience with expertise in the implementation of billing and customer care systems. Experienced in large project management with sound knowledge of quality methodologies, standards and procedures. Excellent team player with strong analytical and problem solving skills.
Accomplished telecommunications professional with 10 years of extensive Systems Development and Project Management experience. Managed large scale software development for Billing and Client Care systems in both the Wireless and Wireline telecommunications industry. Areas of expertise include billing, rating, invoicing, customer care, roaming, network interfaces, payment processing and inter-carrier settlements. Experienced in requirements gathering, business process engineering, package evaluation and selection, software development and implementation and vendor management. Experienced in Long Distance, Specialized Mobile Radio (SMR), Enhanced Specialized Mobile Radio (ESMR) and Personal Communications Services (PCS). Strong knowledge of both GSM and CDMS standards.
Over 16 years experience in managing projects, testing, and supporting communications networks and products. Experience includes requirements development to establish a technical help desk supporting a fixed wireless product. Expertise includes UNIX environments and cellular architecture including fixed wireless networks.
More than 20 years of experience directing auditing and financial systems operations Strengths include project management for technical and business related projects. Experience in developing user requirements on internal audit processes for major business systems which include credit, inventory, distribution logistics, human resources, real estate, finance and treasury activities.
A system professional with significant wireless experience. Experienced in providing billing system support for market launches and implementation of call centers.
Over 10 years of Information Systems expertise specializing in modem communications with an engineered background. Excels in team environments and technical challenges. Expertise includes pre-authorized payments, lockbox, commissions and real-time credit card server.
Over 13 years Information Technology experience. Expertise in managing, developing, implementing and integration of Commissions Systems for PCS operators. Responsible for Information Technology within the cellular industry in both domestic and international markets.
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